Post Booking Contact Options

We understand how important it is to get help quickly and easily when you need it. If you have a complaint or concern, we want to make sure you know all the ways you can reach us and how we’ll work to resolve your issue. Below, you’ll find all the details on how to contact us, what to expect, and tips for making your complaint process as smooth as possible.

How to Contact Us with Your Complaint

You have several convenient options for sharing your feedback or complaint with us. Please choose the method that works best for you:

• Phone (India): Call 9873034897between 9 am and 6 pm, Monday to Friday, or from 1 pm to 6 pm on Saturday and Sunday.

• Phone (Outside India): Dial 00919873034897 for assistance if you’re calling from outside India.

• Phone (US & Canada): Call our toll-free number +1-845-201-7033 any time, 24 hours a day. You can also leave a voicemail if we’re unable to answer—please include your booking number for faster service.

• WhatsApp: Send us a message at whatsapp.me/+919873034897. This is a fast and convenient way to reach us.

• Email: Write to us at [email protected]. Please include all relevant details, such as your booking number and a clear description of your concern.

• Contact Us Form: Use the Contact Usoption on this help site. We aim to respond within 2 hours during our support hours.

Tips for Submitting Your Complaint

To help us address your complaint as quickly as possible, please include the following information:

• Your full name and contact details

• Your booking number (if applicable)

• A clear and detailed description of your issue or concern

• Any supporting documents or screenshots, if relevant

• Your preferred method of contact (phone, email, WhatsApp, etc.)

What to Expect After You Reach Out

We take every complaint seriously and are committed to finding a resolution that works for you. Here’s what you can expect once you contact us:

1. Acknowledgment: We’ll confirm that we’ve received your complaint. If you use the Contact Us form, expect a response within 2 hours during support times. For emails, we typically reply within one business day. Phone and WhatsApp contacts are addressed as quickly as possible.

2. Investigation: Our team will review your concern, look into any relevant bookings or interactions, and may reach out for more details if needed.

3. Resolution: We’ll provide you with a clear response, outlining any actions we’ll take, solutions available, or next steps. If additional time is needed, we’ll keep you updated on the progress.

Frequently Asked Questions

• Is there a specific time I should call?
  For calls from India, please note our support hours: 9 am to 6 pm (Monday to Friday) and 1 pm to 6 pm (Saturday and Sunday). The US & Canada number is available 24/7.

• What if I don’t get an immediate response?
  If you leave a voicemail or email, we promise to get back to you as soon as possible—usually within one business day. For Contact Us form submissions, our target is within 2 hours during support hours.

• Can I send a complaint via WhatsApp?
  Absolutely! Just send a detailed message to our WhatsApp number, and our team will assist you.

We’re Here to Help

Your satisfaction is important to us, and we value your feedback—positive or negative. If you have a complaint, please don’t hesitate to reach out using any of the methods above. We’re committed to resolving your issues quickly, fairly, and transparently.

Thank you for giving us the opportunity to make things right!