Refund Policy

This article explains the refund policy for Northcrest Travels, including cancellation charges, non-refundable components, the refund process, and how to request a cancellation. Please review this policy carefully before making or cancelling a booking.

Cancellation Charges

Cancellation fees depend on how many days remain before your scheduled departure when written cancellation is received. The following charges apply:

• More than 70 days before departure:Loss of deposit only

• 43–70 days before departure: 40% of total booking cost

• 29–42 days before departure: 60% of total booking cost

• 15–28 days before departure: 80% of total booking cost

• 8–14 days before departure: 90% of total booking cost

• 7 days or fewer before departure:100% of total booking cost (no refund)

The calculated charge is based on the date your written cancellation is received by Northcrest Travels.

Non-Refundable Components

Certain parts of your booking may be non-refundable regardless of cancellation timing. These include:

• Promotional airfares

• Non-refundable hotel rates

• Some cruise bookings

If a component is non-refundable, it will be clearly stated at the time of purchase. No refunds will be issued for these items under any circumstances.

Refund Processing

If you are eligible for a refund based on the cancellation charges and booking conditions, refunds will be processed as follows:

• Refunds will be made to the original payment method used for the booking.

• Refunds are processed within 14 business days after your written cancellation is confirmed by Northcrest Travels.

• Processing times may vary depending on your bank or card issuer.

Please note that only the refundable portion of your booking will be returned, minus any non-refundable charges or components.

How to Cancel Your Booking

Steps to Request a Cancellation

1. Prepare your booking reference and any relevant details.

2. Email your cancellation request in writing to [email protected].

3. Wait for written confirmation of your cancellation and applicable refund (if any).

4. Call us at +1-845-201-7033 ( US & Canada ) / +919873034897 ( India & Rest of world )

All cancellation requests must be submitted in writing. Cancellations are not accepted by phone or through live chat. The effective date for cancellation charges is when your written request is received.

Travel Insurance Recommendation

We strongly recommend purchasing comprehensive travel insurance at the time of booking. Travel insurance can help cover:

• Unforeseen cancellations

• Medical emergencies

• Travel disruptions

Review your policy carefully to ensure it covers your needs, including cancellations and non-refundable components.

Contact for Assistance

If you have questions about your booking or this refund policy, please contact our customer support team at [email protected]. We are here to help you understand your options and guide you through the cancellation process.