Terms & Conditions

These terms and conditions apply to all bookings made with Northcrest Travels. Please review them carefully before booking your travel arrangements.

Agreement to Terms

By booking with Northcrest Travels, you confirm that you have read and agree to these terms and conditions. All bookings are governed by the laws of India.

Booking Process and Deposits

• All bookings are subject to availability and will be confirmed in writing.

• A deposit is required at the time of booking to secure your travel arrangements.

• The remaining balance must be paid no later than ten weeks before your scheduled departure.

• If payment deadlines are missed, your booking may be cancelled and the deposit forfeited.

Pricing and Payment

• All prices are quoted in the currency agreed upon at the time of booking.

• We reserve the right to adjust prices before full payment is received if there are unavoidable increases in costs. This may include changes due to currency fluctuations, fuel surcharges, government levies, or changes in airline charges.

• Full payment of the balance confirms your acceptance of the final price.

Your Responsibilities

• You are responsible for ensuring that all travelers in your party have valid travel documents, including passports, visas, and any required vaccinations or health certifications.

• Northcrest Travels is not liable for any issues caused by inadequate or invalid travel documentation.

• Check entry requirements for your destination before travel and allow sufficient time for obtaining necessary documents.

Amendments to Bookings

• Requests to amend an existing booking must be submitted in writing to [email protected].

• An administration fee may apply for changes, in addition to any fees charged by suppliers (such as airlines or hotels).

• All amendments are subject to availability and cannot be guaranteed.

Travel Facilitation Disclaimer

By booking with Northcrest Travel, you acknowledge and agree that Northcrest Travel acts solely as a travel facilitator and itinerary planner. Northcrest Travel does not own, operate, manage, or control any airlines, cruise lines, rail operators, vehicle fleets, hotels, accommodation providers, tour operators, or other travel service providers.

All transportation services, accommodations, travel products, equipment, and related services are owned, operated, and provided by independent suppliers and their respective brand owners. Northcrest Travel’s role is limited to arranging, coordinating, and facilitating travel bookings on your behalf.

Accordingly, Northcrest Travel shall not be liable for any acts, omissions, delays, cancellations, defects, failures, accidents, injuries, losses, damages, or service deficiencies attributable to any supplier. This includes, without limitation, aircraft mechanical failures, vehicle defects, rail service disruptions, cruise line issues, schedule changes, delays, cancellations, overbookings, or any other operational failures of suppliers.

In the event that any travel product or service provided by a supplier is defective, delayed, cancelled, unavailable, or otherwise fails to meet expectations, any claims or remedies must be pursued directly with the relevant supplier. Any service fees, consultation fees, planning fees, or facilitation fees charged by Northcrest Travel for arranging or coordinating travel are non-refundable, except where a refund is required due to a defect, error, or failure in Northcrest Travel’s own service delivery. Refunds, if any, shall be limited solely to issues directly attributable to Northcrest Travel’s services and shall not apply to problems arising from the services or products provided by suppliers.

Cancellation Policy

• All cancellation requests must be submitted in writing.

• Cancellation charges will apply as detailed in our Refund Policy.

• Certain products, including some promotional airfares, may be non-refundable from the time of booking. Please check your booking confirmation for details.

• No refunds can be made for unused services once travel has commenced.

Our Role and Liability

• Northcrest Travels acts as an agent for airlines, hotels, cruise lines, and ground operators. We facilitate your booking but do not directly provide all travel services.

• Our liability is limited in accordance with applicable Indian law and the terms and conditions of the individual suppliers.

• We are not responsible for acts or omissions of suppliers or other third parties involved in your travel arrangements.

Disputes and Jurisdiction

• Any dispute arising from these terms and conditions will be governed by Indian law.

• Disputes are subject to the exclusive jurisdiction of the courts of New Delhi, India, as chosen by Northcrest Travels.

Contact and Support

If you have questions about these terms or your booking, please contact us at [email protected]. We recommend reviewing your booking details and these terms carefully before confirming your travel arrangements.